Customer context, alongside the conversation
Keep contact details, notes, linked conversations, and deals together so your team can pick up the thread with context.
Your customers write everywhere. You answer from one place.
Every conversation from ten channels lands in one shared inbox your whole team can work. Replies use answers you choose to save; a person handles the rest.
No credit card required.
Trusted by teams at
The problem
Customers choose the channel. Your team has to follow them.
Without one shared view, conversations get missed, customers repeat themselves, and follow-up is hard to track.
WhatsApp2 unread
“Hi, is my order on its way?”
Email5 unread
“Can I get a refund?”
Instagram3 DMs
“When will this be back in stock?”
Messenger1 unread
“Hi, is my order on its way?”
Telegram1 unread
“Can I get a refund?”
WebsiteLive
“When will this be back in stock?”
Discord4 unread
“Hi, is my order on its way?”
Slack1 unread
“Can I get a refund?”
SMS2 unread
“When will this be back in stock?”
LINE1 unread
“Hi, is my order on its way?”
Sajama One10 open
S
Sarah K2m
Hi, is my order on its way?
J
James L5m
Can I get a refund?
c
@customer_1238m
When will this be back in stock?
Inside the product
A practical desk for the people who answer customers.
One queue for connected channels, customer context, saved answers, and work that needs a follow-up.
One staffed queue
Every open conversation in the same list, labeled by channel. See what is open, who has it, and what came in last.
Answers you can stand behind
Upload the policies and FAQs your team already sends. Replies repeat only what you saved, on every channel you connect.
A person takes the miss
No match? An online teammate is offered the chat and the customer is told someone is joining.
Numbers a manager can use
Volume by channel and site, first reply time, answer coverage, ratings, and why customers rated that way.
Answers customers can look up
Put common questions and answers on a simple hosted help page. Your team chooses what to add; Sajama One does not crawl your website.
Follow-up work stays connected
Open a numbered follow-up ticket from a conversation. Its reference stays visible in chat; your team can mark it fixed and send an update.
How it works
From setup to customer replies in three steps.
Start with your website, then add the channels and people you need.
- 1
Add the website widget
Create a workspace and paste one snippet. Visitor conversations appear in the shared inbox.
Website chat is included on every plan.
- 2
Save the answers you already use
Add your own FAQs and files. Matching questions receive the answer your team saved.
Replies use your saved words; they are not generated.
- 3
Invite teammates and connect channels
Work from the same queue, then connect more channels when you are ready.
Channel account limits depend on plan; pricing is per workspace.
Who it is for
Built for the people who answer customers.
One shared inbox for teams that handle customer questions directly.
Online shops
Handle order questions across website chat, social messages, and other connected channels.
Customer support teams
Assign conversations, leave internal notes, and see who is already handling each thread.
Service businesses
Keep replies grounded in your own policies and let a teammate handle questions that need judgment.
Channels
Meet customers where they already write.
Website chat, WhatsApp, Instagram, Messenger, email, Telegram, Discord, Slack, LINE, and SMS arrive in one shared inbox.
Website
Live chat on your site. Runs only on domains you allow. Included on every plan.
Included
Business conversations from the number customers already have saved, in the same queue.
Add when ready
Android SMS
A first in this category: a spare Android phone and its SIM become your business texting number. No rented virtual number and no per-message fees from us - texts arrive in the same inbox as everything else.
Add when ready
Direct messages from the account your team already runs, answered beside everything else.
Add when ready
Messenger
Facebook Page messages in the same inbox as the website and the rest.
Add when ready
Support mail treated as a thread with history, not a forgotten folder.
Add when ready
Discord
Server messages and direct messages to your bot, answered from the same queue as everything else.
Add when ready
Slack
Customer conversations in Slack, without your team living in two tools at once.
Add when ready
LINE
LINE chats for customers in Asia, in the same inbox with the same history.
Add when ready
Telegram
Another place customers write. Same inbox, same assignment, same analytics.
Add when ready
Pricing
One workspace price. Clear agent limits.
Choose a plan by team size. Pricing is per workspace, not per agent. Paid plans include a 14-day trial, with no card required.
A 5-agent team pays from $145/mo on Intercom and $275/mo on Zendesk Suite. Every Sajama One plan covers the whole team.
Free
$0forever
Website chat for a tiny team, free forever.
- 2 agents included
- Website chat, unlimited conversations
- Instant answers from your own files
- Upgrade when you need more channels
Starter
$49/ month
A small team on every channel.
- 5 agents, not $49 each
- 1 account per channel
- Website chat included
- Instant answers + analytics
Growth
Most popular$99/ month
More seats, more accounts, teams and SLAs.
- 15 agents, one workspace price
- 3 accounts per channel
- Custom teams + SLA tracking
- Contacts + deals CRM
Business
$199/ month
Larger inboxes without a second workspace.
- 30 agents on one bill
- 5 accounts per channel
- Everything in Growth, at 30-seat scale
Enterprise
Custom
Personal onboarding and a custom agreement.
- Custom limits and terms
- Named contact
- Invoiced billing
Prices in USD. The Free plan is free forever. Paid plans start with a 14-day free trial. Cancel anytime from the Billing page. Competitor list prices checked October 2026.
Trust
Your team's messages stay your team's business.
The inbox contains customer details. Here is how Sajama One handles the work and the information in it.
Workspace access
Workspace data is separated by business and access follows team roles.
Customer-facing visibility
Internal notes and assignments are not shown to customers.
Widget domain control
The website widget runs on the domains you allow.
Human handoff
Automatic replies use saved content; a person handles the rest.
Customers never see the desk
Internal notes, tags and assignments stay inside Sajama One. Visitors see the chat, and a 1-to-5 rating if you ask for one.
Deletion on request
A workspace can request access, correction or deletion at support@sajamaone.com. Full details are on the Privacy and Security pages.
FAQ
A few things teams ask before getting started.
Still have a question? Email us at support@sajamaone.com
How does the 14-day trial work?
Create a workspace to use the full product for 14 days, with no card required. When the trial ends, choose a plan on the Billing page to continue. Your conversations remain in the inbox either way.
Which channels can we connect?
Website chat is built in. You can also connect WhatsApp, Instagram, Messenger, email, Telegram, Discord, Slack, LINE, and Android SMS.
Where should we start?
Most teams start with the website widget: add one snippet, visitors can write, and conversations appear in the inbox. Add other channels when you are ready; the queue stays the same.
How do the messaging channels connect?
WhatsApp, Instagram and Messenger use your Meta app and credentials. Telegram and Discord need a bot token, Slack a Slack app, LINE a LINE channel, and email a forwarding address. Each channel takes a few minutes to set up.
Where do automatic answers come from?
Your team saves the questions, answers, and files. Sajama One matches incoming questions to that content; it does not crawl your website.
What happens when an answer does not match?
The conversation goes to an available teammate. Chats stay chats; a teammate can open a numbered follow-up ticket when work continues later.
Can more than one person work the inbox?
Yes. Assign conversations, leave internal notes and see who is handling each one. Custom teams and SLA tracking are available on Growth and above. Pricing is per workspace, never per agent.
Is every chat a ticket?
No. Live chats stay chats. An agent can open a ticket when work continues after the customer leaves, such as a refund or delivery follow-up.
How is pricing calculated?
Plans are priced per workspace, not per agent. Paid plans include a 14-day trial without a credit card.
Where is customer data kept, and who can see it?
Customer data stays in your workspace and access is limited to your team. Internal notes are never shown in customer-facing chat. See the Security and Privacy pages for details.
Bring customer conversations into one inbox.
Start with website chat. Add the rest of your channels when your team is ready.
No credit card required.