Comparison
Sajama One vs Crisp
Crisp is the closest product to ours in structure: one shared inbox, per-workspace pricing, and the same six channels. They have been at it for ten years, they have a free tier and mobile apps, and they deserve a straight comparison. This page is for teams deciding between the two.
Sajama One
Free forever at $0; paid plans $49–$199 per workspace/month
The free plan includes 2 agents and website chat. Paid plans include the whole team and connected channels at one workspace price, with a 14-day trial.
Crisp
Free · $45 Mini · $95 Essentials · $295 Plus
Per workspace, per month. Free covers 2 seats, Mini $45 covers 4, Essentials $95 covers 10 and adds the omnichannel inbox, knowledge base and routing. Plus is $295 for 20+ seats, ticketing and white labelling.
Based on public pricing information reviewed October 22, 2026.
Compare features side by side
A practical look at the features teams use day to day. Confirm current pricing and availability with each provider.
| Feature | Sajama One | Crisp |
|---|---|---|
| Pricing model | Free forever at $0; paid plans $49–$199 per workspace/month | $0 / $45 / $95 / $295 per workspace |
| 5-agent team, monthly | $49 (Starter, 5 agents included) | $95 (Essentials, 10 seats; Mini caps at 4) |
| Website chat | Included, domain allow-list | Included |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS | Included, 1 to 5 accounts per channel by plan | Omnichannel inbox from Essentials; you connect your own Meta and SMS accounts |
| Instant answers | From the Q&A and files you save; replies repeat only what you saved | Knowledge base and AI chatbot on Essentials, metered by AI credits ($25/mo there) |
| Assignment and internal notes | Included | Included |
| SLA tracking and custom teams | Included on Growth and Business | No |
| Tickets for follow-up work | Included, with numbers customers can reference | Customer portal on Plus |
| Attachment malware scanning | Included, scanned before delivery, short-lived signed links | Not advertised |
| Free tier | Yes, $0 forever (2 agents and website chat) | Yes, 2 agents |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Video and audio chat in the widget |
| Help center | Included. Public help center built from your saved answers | Included |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Public API | Included. REST API with API key authentication | Yes, on paid plans |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | Not advertised |
What to consider
Sajama One is built for teams that want connected customer channels in one shared inbox, with a workspace price. The other product may suit you better if its broader platform, integrations, or established mobile apps are important to your team.
The right choice depends on whether you value a focused shared inbox or a broader customer-service platform.
Crisp is a fine product and the nearest to ours. For a 5-agent team the difference is $49 versus $95.
Compare the current plans, then try the workflow with your team.