Comparison
Sajama One vs tawk.to
tawk.to is the most-installed live chat widget in the world and its core is free. It now also pulls WhatsApp, Messenger, Telegram and SMS into the same inbox. This page is for teams that need the rest of the set - Instagram, Discord, Slack, LINE and a documented public API - plus answers from their own files, without paying to remove branding.
Sajama One
Free forever at $0; paid plans $49–$199 per workspace/month
The free plan includes 2 agents and website chat. Paid plans include the whole team and connected channels at one workspace price, with a 14-day trial.
tawk.to
Free core product; paid add-ons
Unlimited agents and chats at no cost, with tawk.to branding. Removing that branding is $29 per property per month on annual billing ($39 monthly), AI Assist starts at $29 a month, and human agents they supply are billed at $1 per hour. SMS runs through your own Twilio account.
Based on public pricing information reviewed October 22, 2026.
Compare features side by side
A practical look at the features teams use day to day. Confirm current pricing and availability with each provider.
| Feature | Sajama One | tawk.to |
|---|---|---|
| Pricing model | Free forever at $0; paid plans $49–$199 per workspace/month, whole team included | Free core, paid add-ons |
| Website chat | Included, domain allow-list | Included, highly customizable |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS | Included, 1 to 5 accounts per channel by plan | WhatsApp, Messenger, Telegram and email since 2025-26; SMS via your own Twilio |
| Instagram, Discord, Slack and LINE | Included, 1 to 5 accounts per channel by plan | Instagram was on their 2026 roadmap; Discord, Slack and LINE are not offered |
| Instant answers | Included. Save Q&A or upload files you already use; replies repeat only what you saved | Shortcuts you type manually; AI Assist from $29/month, free on a limited volume |
| Assignment and internal notes | Included | Included |
| SLA tracking and custom teams | Included on Growth and Business | No |
| Tickets for follow-up work | Included | Included |
| Ratings and analytics | Included | Included |
| Remove branding | No branding fee on any plan | $29/mo annual, $39 monthly, per property |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Video, voice and screen sharing add-on ($29/mo annual, $49 monthly) |
| Public API | Included. REST API with API key authentication | Web hooks and SDK on higher tiers |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | 27 languages |
What to consider
Sajama One is built for teams that want connected customer channels in one shared inbox, with a workspace price. The other product may suit you better if its broader platform, integrations, or established mobile apps are important to your team.
The right choice depends on whether you value a focused shared inbox or a broader customer-service platform.
Free is a fair price for a chat bubble. One inbox for every channel is worth $49.
Compare the current plans, then try the workflow with your team.