Comparison
Sajama One vs Intercom
Intercom is the category leader and one of the products we admire. If you need a full growth platform with product tours, workflows and a big app marketplace, it is excellent. This page is for teams who mainly need every customer channel in one staffed inbox without a per-seat bill that grows every time you hire.
Sajama One
Free forever at $0; paid plans $49–$199 per workspace/month
The free plan includes 2 agents and website chat. Paid plans include the whole team and connected channels at one workspace price, with a 14-day trial.
Intercom
From $29 per seat/month (annual billing); $39 month-to-month
Billed per seat: $29 on annual billing, $39 month-to-month. A 5-agent team is $145 a month annually or $195 monthly, before Fin AI Agent at $0.99 per outcome. Essential includes the inbox, Messenger, help centre and Fin; Advanced adds workflows and multiple team inboxes.
Based on public pricing information reviewed October 22, 2026.
Compare features side by side
A practical look at the features teams use day to day. Confirm current pricing and availability with each provider.
| Feature | Sajama One | Intercom |
|---|---|---|
| Pricing model | Free forever at $0; paid plans $49–$199 per workspace/month, whole team included | From $29 per seat/month (annual), plus $0.99 per Fin outcome |
| 5-agent team, monthly | $49 (Starter) | $145 annual billing, $195 monthly |
| Website chat | Included on every plan | Included |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS | Included, 1 to 5 accounts per channel by plan | WhatsApp and SMS billed per message; social and email included |
| Email and Telegram channels | Included | Email included, Telegram via marketplace |
| Instant answers | From the Q&A and files you save; replies repeat only what you saved | Fin AI Agent at $0.99 per resolved outcome, $9.99 per sales qualification |
| Assignment and internal notes | Included on Growth and Business | Included, with deeper workflow rules |
| Tickets for follow-up work | Included | Included, with a full ticketing product |
| Help center | Included. Public help center built from your saved answers | Included |
| Public API | Included. REST API with API key authentication | Yes, a large marketplace |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Phone support available, billed by usage |
| Product tours and outbound messages | No | Proactive Support Plus add-on, $99/month |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | 45+ languages |
What to consider
Sajama One is built for teams that want connected customer channels in one shared inbox, with a workspace price. The other product may suit you better if its broader platform, integrations, or established mobile apps are important to your team.
The right choice depends on whether you value a focused shared inbox or a broader customer-service platform.
Intercom is a great platform. If what you need is one inbox for every channel, $49 covers it.
Compare the current plans, then try the workflow with your team.