Comparison
Sajama One vs Intercom
Intercom is the category leader and one of the products we admire. If you need a full growth platform with product tours, workflows and a big app marketplace, it is excellent. This page is for teams who mainly need every customer channel in one staffed inbox without a per-seat bill that grows every time you hire.
Sajama One
$49 to $199 per workspace
The whole team, every channel, one price. Website chat, WhatsApp, Instagram, Messenger, email, Telegram, Discord, Slack and LINE, with instant answers from your own files.
Intercom
From $29 per seat/month, billed annually
Billed per seat: $29 on annual billing, $39 month-to-month. A 5-agent team is $145 a month annually or $195 monthly, before Fin AI Agent at $0.99 per outcome. Essential includes the inbox, Messenger, help centre and Fin; Advanced adds workflows and multiple team inboxes.
Competitor prices checked on their public pricing pages, 22 October 2026. Plans change; check before you buy.
The honest feature table
Including the places Intercom is ahead. You should know those before you choose.
| Feature | Sajama One | Intercom |
|---|---|---|
| Pricing model | $49 to $199 per workspace, whole team included | From $29 per seat/month (annual), plus $0.99 per Fin outcome |
| 5-agent team, per month | $49 (Starter) | $145 annual billing, $195 monthly |
| Website chat | Included on every plan | Included |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS | Included, 1 to 5 accounts per channel by plan | WhatsApp and SMS billed per message; social and email included |
| Email and Telegram channels | Included | Email included, Telegram via marketplace |
| Instant answers | From the Q&A and files you save; replies repeat only what you saved | Fin AI Agent at $0.99 per resolved outcome, $9.99 per sales qualification |
| Assignment, notes, SLA tracking | Included (SLAs on Growth and Business) | Included, with deeper workflow rules |
| Tickets for follow-up work | Included | Included, with a full ticketing product |
| Help center | Included. Public help center built from your saved answers | Included |
| Public API | Included. REST API with API key authentication | Yes, a large marketplace |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Phone support available, billed by usage |
| Product tours and outbound messages | No | Proactive Support Plus add-on, $99/month |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | 45+ languages |
Is Sajama One right for you?
It is, if you want your whole team answering every channel from one inbox, for one flat price that does not grow when you hire. That is the team we build for.
If you need a large third-party app marketplace, deep workflow automation, or an enterprise sales process, the bigger platforms are built for that - and you should choose them. We would rather you pick the right tool than the wrong one.
Intercom is a great platform. If what you need is one inbox for every channel, $49 covers it.
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